BSB40720 Certificate IV in Library and Information Services

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Course Overview

Traineeship Nominal Duration: 18 months.

Fee For Service Duration: Students have up to 18 months to complete the course (Self-Paced)

The BSB40720 Certificate IV in Library and Information Services course provides the underpinning knowledge and skills for individuals looking to have a career in libraries, galleries or museums.

This qualification reflects the role of individuals who use well-developed skills and a broad knowledge base in library, museum and gallery contexts. These individuals apply solutions to a defined range of unpredictable problems and they analyse and evaluate information from a variety of sources. They may also provide leadership and guidance to others with some responsibility for the output of others.

This course is offered as a traineeship to individuals employed as a trainee in library services or a related industry. Further information on the Traineeship can be found on the Queensland Training Information Services website HERE

This qualification is available as a traineeship funded by the Queensland Government under the User Choice Program. User Choice provides a public funding contribution towards the cost of training and assessment services for eligible Queensland Apprentices and Trainees. Further information on funding and student contribution fees can be found HERE

First Choice College offers two payment options:

OPTION 1 – Upfront payment: Split payments over duration of course:

First Payment of $1,170 to be made upon submitting an enrolment application
Second payment of $1,170 to be made after the completion of your 4th unit
Final payment of $1,150 to be made after the completion of your 8th unit
Total Price: $3,490

OPTION 2 – Payment plan: Payment of a $199 deposit with your enrolment application, followed by 52 cost-effective weekly instalments of $67.12. Total Price: $3,689.24

Check out the Course Fees tab for further details.

Note that for all students, work experience in a library, gallery or museum will be required to complete certain assessment tasks within this qualification. Your trainer can discuss this with you further. Students will be required to source their own placement if not already employed within the library and information industry.

Expected Outcomes
These roles can be self-fulfilling and rewarding as they give people the opportunity to apply their skills and knowledge in library, gallery, and museum environments. By participating in this program, you can expect to attain the following outcomes:

• Learn how to work in a library, gallery, or museum environment, such as using databases, presenting research information, and assisting customers.
• Apply general organisational skills to the work role, such as communication and critical thinking skills.
• Apply solutions to a defined range of unpredictable problems and analyse and evaluate information from a variety of sources.
Career Opportunities
Possible job roles relevant to this qualification include:
- Library Assistant
- Curatorial Assistant
- Gallery Assistant
- Museum Assistant
- Arts Officer
- Client Services Officer
- Heritage Officer
- Installation Assistant
Pre-Enrolment Requirements
Student Liaison Officer Contact

During your enrolment application period, a Student Liaison Officer will contact you to run through the entry requirements specific to your course application and answer any questions that you may have about your enrolment.

Required Course Entry Skills

Existing skills needed to complete this qualification include:
- Computer skills such as typing and sending an email, and opening PDF documents,
- Basic skills to use your own printer and scanner,
- Basic skills to use Microsoft Office programs such as Word and PowerPoint such as creating and saving a new file, adding and editing text, tables, images and font,
- Basic internet skills to undertake online research.
Resources needed to complete the course

You will need to ensure you have access to the following resources:
- Access to a library and library systems, including:
- Stable internet connection with a minimum download speed of 3mbps,
- An email account – can be created through Yahoo, Hotmail and Gmail,
- Microsoft Office (2010 version or later) – must include Word, Excel and PowerPoint,
- Compatible operating systems – Windows 8 and higher, or MAC,
- Current version of a web browser – Google Chrome or Mozilla Firefox,
- Latest version of Adobe Reader,
- Video recording device that produces clear footage and audio,
- Desktop computer/laptop,
- Printer and scanner,
- Video conferencing software (Zoom).
Unique Student Identifier (USI)

A USI is a 10-character string unique to you which is needed to undertake nationally recognised training with First Choice College, such as applying into this program. All you need is a form of Australian identification, and 10 minutes of your time to create one. Click HERE to create a USI.

Language, Literacy and Numeracy (LLN) Indicator Tool

First Choice College is committed to supporting all students throughout their studies. To determine a student’s learning support needs and eligibility for enrolment, prior to confirmation of enrolment, you may be required to complete the Language, Literacy and Numeracy (LLN) Indicator Tool. an LLN report will be developed and utilised by your trainer and assessor to ensure your individual learning needs are supported throughout the duration of your studies. Any potential learning support strategies to address your LLN needs may be discussed with your trainer and assessor.
Educational and Support Services

First Choice College will review your LLN Indicator results to determine if support services and reasonable adjustments are required. Reasonable adjustment options are available to accommodate anyone who may have a learning need, disability or impairment. Reasonable adjustments that are made to the training materials and assessments are recorded in the student’s file.

Prospective students who require other support services (not listed) can call the office to discuss the options available prior to enrolment.

Learner need	Method of support offered by First Choice College
Language barriers	Explain concepts in clear terms over the telephone
Visual impairment	Enlarge the font size of learning materials
Literacy issues	Allow students to be orally assessed Allow students to be assessed in person at the office of First Choice College by an assessor
Learning difficulties	Dedicated Learning Support Trainers Additional Learning Support Supplements individually tailored from LLN results Access to Foundation Skills Training

Trainer Support

Your trainer is available to support you during business hours and outside of normal business hours by appointment, either via email at rto@fcc.edu.au or by telephone on (07) 5689 5060 during office hours. There is no additional cost to speak with a trainer, as trainer support is included in your course fee. Our trainers are passionate industry experts who are available to guide you through your learning experience.

Administration Department

First Choice College has a dedicated Administration Department which provides administrative support to enrolled students. Contact may be made by email at rto@fcc.edu.au or by telephone (07) 5689 5060 during business hours.

Structure

This course comprises 14 units of competency, of which 5 are core units, and 9 are elective units.

Unit Code	Unit title
BSBWHS311	Assist with maintaining workplace safety
BSBINS306	Provide multimedia support
BSBINS401 BSBWRT311	Analyse and present research information Write simple documents (clustered module)
BSBINS402	Coordinate workplace information systems
BSBINS403	Obtain information from external and networked sources
BSBINS404	Search library and information databases
BSBINS405	Use integrated library management systems
BSBINS406	Assist customers to access information
BSBINS407	Consolidate and maintain library industry knowledge
BSBOPS404	Implement customer service strategies
BSBPEF402	Develop personal work priorities
BSBCRT411	Apply critical thinking to work practices
BSBXCM401	Apply communication strategies in the workplace

Mode of Delivery
First Choice College utilises a combination of modes to deliver the training and assessment components of the course. This includes online training, trainer support, self-paced study, and distance-based assessing. Depending on the student there are the following modes of delivery for the course:

Online Self-Paced:

This course is offered online as self-paced over the course duration. Students will be provided with a unique login to:
- First Choice College Learning Management System (LMS) for learning and assessment resources
In addition, students have access to unlimited one-on-one learning and assessment support with a trainer and assessor by:
- Phone – during business hours 9am – 5pm Monday to Friday
- Email – rto@fcc.edu.au
School-Based Traineeships:

This course is offered as an on-the-job traineeship. Students will complete the course component online at their workplace or during designated study times at school according to the timeframes on their training plan. Students will operate under a capable workplace supervisor to gain on-the-job learning and experience. This blended approach ensures that students receive both practical experience and formal education in the field of library and information services.
Students will be provided with a unique login to:
- First Choice College Learning Management System (LMS) for learning and assessment resources
In addition, students have access to unlimited one-on-one learning and assessment support with a trainer and assessor by:
- Phone – during business hours 9am – 5pm Monday to Friday
- Email – rto@fcc.edu.au
The trainer and assessor will liaise closely with the employer and school to ensure that all parties are meeting their training contract requirements, and the student is progressing as per the training plan.

Workplace Traineeships:

This course is offered as an on-the-job traineeship. Students will complete the course component online according to the timeframes on their training plan and operate under a workplace supervisor to gain on-the-job learning and experience.
Students will be provided with a unique login to:
- First Choice College Learning Management System (LMS) for learning and assessment resources
In addition, students have access to unlimited one-on-one learning and assessment support with a trainer and assessor by:
- Phone – during business hours 9am – 5pm Monday to Friday
- Email – rto@fcc.edu.au
The trainer and assessor will liaise closely with the employer to ensure that all parties are meeting their training contract requirements, and the student is progressing as per the training plan.
Student Access to Resources
Once your enrolment application has been approved (e.g., after meeting the entry requirements), You will receive access to the following learning and assessment resources:
- Contact details for your allocated trainer,
- Access to the first 2 units of competency via the Student Portal.
Duration
Students have up to 18 months to complete the course from the day of commencement. Your course will commence once your enrolment application has been finalised and enrolment fees have been paid. Notification of your course commencing is sent via email with your 18 month course period being defined in the official Enrolment Letter. Access to your course materials will be available through your student log-in on the day your course commences.
Information Regarding Assessments
Each module in this course contains a range of assessments including written questions and project based practical assessments.

Assessment Marking System

Every assessment has been developed against the competency standards in each unit. Competency standards include elements, performance criteria, required skills and knowledge, critical aspects for assessment, performance evidence, knowledge evidence, foundation skills and assessment conditions. You will be assessed against all of these standards. If your assessment responses satisfactorily meet all standards you will receive a satisfactory result. If they do not, then your assessors will provide assessment feedback to you and give you the opportunity to resubmit your assessment addressing just the areas where you have not met the standards.

For more information about how results are determined, please refer to the Student Handbook.

Assessment Resubmissions

Assessments will need to be attempted in full before being submitted for marking. You have up to three (3) attempts to demonstrate competency in each unit. If you are deemed Not Yet Satisfactory (NYS) on the third attempt, you are able to apply for re-assessment, however a $50.00 re-assessment fee applies. You will then have a further three attempts to demonstrate competency. If you are still unable to demonstrate competency after three further attempts, your enrolment will be reviewed by the Operations Manager before any further enrolment is permitted. Please refer to the fee schedule located in the Student Handbook.
Recognition Processes
Recognition of Prior Learning (RPL)

First Choice College offers you the opportunity to be assessed through recognition of prior learning. Please refer to the RPL Application Kit for this course. You have up to three (3) opportunities to submit your RPL application for review. If there are gaps in your RPL evidence, then you will be required to complete the remaining gaps through formal assessments which will be organised by your RPL assessor. This may result in being enrolled in specific units to complete some training and assessment for whole units and/or parts of units.

Credit Transfer (CT)

First Choice College recognises statements of attainment and qualifications issued by other registered training organisations (RTOs). There is no charge to transfer these into your enrolled program, just ensure you can send these through as evidence.
Course Fees
This course is offered as a traineeship to individuals employed as a trainee in library services or a related industry. Further information on the Traineeship can be found on the Queensland Training Information Services website HERE

This qualification is available as a traineeship funded by the Queensland Government under the User Choice Skills Assure supplier 2021–22 policy. User Choice provides a public funding contribution towards the cost of training and assessment services for eligible Queensland Apprentices and Trainees. Further information on funding and student contribution fees can be found HERE

First Choice College offers two payment options:

OPTION 1 – Upfront payment: Split payments over duration of course:
- First Payment of $1,170 to be made upon submitting an enrolment application
- Second payment of $1,170 to be made after the completion of your 4th unit
- Final payment of $1,150 to be made after the completion of your 8th unit
- Total Price: $3,490
OPTION 2 – Payment plan: Payment of a $199 deposit with your enrolment application, followed by 52 cost-effective weekly instalments of $67.12. Total Price: $3,689.24
- Your student journey begins by completing the enrolment application and payment of a $199 deposit. The remaining balance of your total investment will be 52 weekly instalments of $67.12.
- Signing an EziDebit Direct Debit Request form to authorise weekly direct payments from either your credit card or your bank account. First Choice College will email you a link to a pre-filled EziDebit Direct Debit Request form outlining the terms of the payment arrangement, after the initial investment fee is received. Follow the prompts and instructions provided to complete the form.
- Instalment payments will commence from your preferred plan starting date as nominated on your electronic EziDebit Direct Debit Request form. The weekly instalments of $67.12 will be directly debited each consecutive week until all fees are paid in full (52 weekly instalments).
- Your enrolment will commence upon receipt of your first debit into our account, which may take up to 3 business days to process.
Please note:

By opting to pay your course fees via a payment plan, you also agree to the EziDebit terms and conditions. EziDebit will charge the following fees to the student:
- Amex credit card transaction fee – 3.8% each time
- SMS Payment Reminder – $0.28 each time (applies if you select the field: ‘I authorise EziDebit to remind me of upcoming debits via SMS’)
- By selecting the payment plan option, you agree to making payment to the full financial commitment, regardless of whether you are a current or withdrawn student.
- Ezibebit can only process payments from Australian Bank Accounts and Australian Credit Cards.
Failed payment fees apply and are imposed by EziDebit. Refer to the EziDebit terms and conditions. It is the student’s responsibility to ensure there are sufficient funds in their nominated bank account or credit card, prior to the payment being made. Access to training materials, support services and the online learning system will discontinue if instalment payments are not received by First Choice College in accordance with the debit arrangement.
Miscellaneous
National Accreditation

First Choice College’s national accreditation profile was adapted from the National Register. training.gov.au is the official National Register on VET in Australia and is the authoritative source of information on Registered Training Organisations. You can check out our registration HERE

National Regulator

As a Registered Training Organisation (RTO), First Choice College is required to comply with the Standards for RTOs (2015) which is regulated by the Australian Skills Quality Authority (ASQA). You can find more information about the governing body HERE

Consumer rights

Once a prospective student has enrolled and paid for a course offered by First Choice College, each individual is entitled to exercise their right as a consumer in accordance with the Australian Consumer Law and the Australian Competition and Consumer Commission (ACCC).

For more information about our Refund Policy, you can refer to the Student Handbook.

TESTIMONIALS

Cynthia Tawil

Starting a diploma again as an adult and doing it online was a really overwhelming step for me, I even looked into cancelling my course as i didn't think I'd pass and worried that I'd struggle to get the hang of the online structure; But I am so thankful for Tonya and her ongoing support and encouragement. She is the reason I stuck it out, and I'm so glad I did because I managed to complete and pass my diploma. She helped explain any questions I was stuck on and pushed me to keep going. So thank you Tonya, I couldn't and wouldn't have done this without you!

Claire Milne

Great course content, ease with online access and support from staff. Highly recommend First Choice to complete your online study with.

Oleg Trofimov

Hi Christopher.

In this email, I would like to thank you for your professional and effective guidance during my online learning in your college.

Your dedicated and passionate advice on all subjects were always a big help for me.

I have no words to express how grateful am that I have the Diploma completed and how much I enjoyed communicating with you.

Without your daunting efforts, I could never have made it in such time and with satisfactory quality.

Thank you once again for being an incredible teacher.

Kind regards,

Juliana Chiruta

Hi Sam,

It was an incredible journey. I enjoyed the course and I won't hesitate to recommend First Choice College as a trainer provider.

Best Regards

Liz O’Meara

Hi Daniel

Very happy for you to use my feedback.

I would also like to add that when I had an issue with a particular aspect of the course I emailed Sue and explained why I had issues with the content. Straightaway she emailed me back and said that it was being discussed which to me showed that what was being emailed was taken into consideration. That, from a student point of view, is fantastic.

Even when you took over from Sue, it must have been so difficult but I had no issues with answering of emails. In fact, you kept me up to date with everything. So for that I am thankful that it was seamless.

Definitely would use First Choice College for any future studies.

Kind regards

Andrew Glykidis

Hi Tonya,

Thank you so very much for everything. I am beyond grateful for the encouragement and support you have provided me towards moving forward with my educational goals and unknowingly affecting my career pathways for the better.

I'm so very glad our paths have crossed first time round and this second time round. Couldn't have asked for a better Trainer/Assessor.

THANK YOU SO MUCH ONCE AGAIN its really changed my mindset in the study world.

Kind Regards

Jane Quigley

Dear Sue,

Thank you so much for all your help during my time completing my Certificate.

It was great knowing that when I had questions you were always able to help me and I appreciated your help and expertise.

I have no hesitation in recommending my friends to First Choice as the whole process was very easy and went very smoothly.

Thanks again.

Warm regards

Rekha Koshy

Dear Susanne,

I am extremely thankful for all the support you have rendered. I must say, you have been very friendly and helpful. You were always ready to provide me with all the assistance I needed and was very quick to respond. All my enquiries were dealt with utmost concern. I appreciate all the effort and guidance you have provided at the right time. It was a joy working with you.

Overall I have had a very pleasant experience working with First Choice College.

Wishing you and your team the very best in your future endeavours.

Warm regards,

Emma Groom

I have recently completed a Certificate IV in Education support with First Choice College (FCC). It was a great experience. The staff were fantastic and completely supported me every step of the way. They responded promptly to any query I had and were always available when I phoned or emailed. The learning materials and student learning portal were excellent and easy to navigate and use. I have learnt so much and am thankful that I took this step in my career development with FCC. Thank you FCC!

Daryl Floyd

Thank you such much Susanne..

This complete experience and learning has been made totally enjoyable by the professional standards and support l received.

I can not Thank you and all the team for all that l have achieved..

Kind Regards

Sarah Russell

Good Afternoon First Choice College,

I would like to provide some positive feedback in regards to my tutor Tonya Sela-Pade.

As you know, I have been studying with First Choice College for quite some time now, and have been procrastinating on the last three units.

Out of the blue I received a call from Tonya last weekend, who was checking in as she could see I was very close to finishing my double diploma. Tonya’s call gave me the confidence to pick up where I left off and finish.

I am absolutely stoked that I pulled it together with the support of Tonya and was able to achieve my double diploma.

Please recognise Tonya and the service she provides her students. This experience was exactly what I needed to get over that line. She is a true asset to the company.

If you need to discuss further, I am happy for you to call.

THANK YOU TONYA

Harsimran Kaur

Good Morning Jayden and The Admin Team, I would like to say a big Thank you for your assistance and cooperation with me throughout my journey of learning with First Choice College as well as iLearn eCollege. Your assistance and guidance in my studies have helped me improve a lot in my career since day one. I have completed my Diploma of Leadership and Management, Certificate IV in WHS and Certificate IV in TAE from your organisation and have referred a few of my friends and family members to study from your college. There has never been a day when I have not said Thank you to First Choice College in the past 4 years of my life. Thank you once again 😉 You all are amazing people 😊 Kind regards,

Andrew Glykidis

But just wanted to take a second to acknowledge Tonya and her efforts. It's not always you come across people that are actually willing to put in the time and effort to support and offer advice with a smile and willingness to do so. Definitely makes the whole study/learning process less daunting, less stressful and more enjoyable. Thank you again. Regards

Barb Schmaling

Dear Sue

I would like to congratulate you on the Certificate IV in Education Support. It is an amazing course and I truly enjoyed studying it! The content was engaging right up to the last module. The modules are well written, easy to understand and logically sequenced. The assessments are relevant and reflect the course content. Inclusion of the Library electives is very innovative and allowed me to expand my skill set beyond the basic Teacher Aide qualification.

Sue, your professionalism and dedication to student success should be commended! If given the opportunity I would certainly recommended First Choice College as a preferred course provider. I could not fault the team at First Choice College. They were always professional, competent and responded promptly and competently to any request.

In summary, well done to Sue and the team at First Choice College. You are providing a quality, educational service with excellent student support and customer service.

Kind regards

Molly Willsher

I have just finished my Diploma in Business with FCC and I want to give some feedback on my trainer and course.

Honestly, Senada was great. This is my second assessment piece completed since finishing school in 2015 and I couldn't be happier.

I didn't really start much of the course at the beginning and there was a period when I wasn't doing any work on it because I was nervous that I couldn't do it. She rang me and had a phone consultation with me about time management and about how I needed to make this a priority. It's because of Senada that I was able to complete this Diploma early, whilst working full-time. It has been hard and I have had to study outside of work but it has been a great experience, and for me it seemed to be the perfect course when you've finished school and need something to better your professional development and skills in the workplace.

I feel like I could start another course tomorrow! (Might give it a break though first!)

Thank you for the opportunity to learn with FCC. 😊

Tanya Holloway

Hi, I have recently completed BSB51415 Diploma of Project Management through First Choice College. I was extremely impressed with the entire process from first signing up to the completion of my diploma. All staff that I dealt with were helpful, knowledgeable, very responsive and easy to deal with. I would like to give special mention to Tonya Sela-Pade. Her professionalism and easy to deal with mannerism made my experience so much more enjoyable and she made what was initially a daunting task seem easy and effortless. Tonya was very easy to talk to and possesses the ability to make you feel comfortable and explains things in a way that is easy to understand. I would not hesitate recommending Tonya or First Choice College to anyone thinking of taking on a new learning experience. Regards,

Roshni Chawla

Satisfied and highly recommend First Choice College. I want to thank my trainer Susanne Cole, best trainer. College team supported me through out my course. I'm in WA, even though there is a time difference, I always get responses for my queries. Thanks First Choice College and Susanne for helping me in this matter and make my journey in my course successful.

Beth Eaton

Hi Team,

Just a quick email to say thank you for facilitating a seamless RPL process for my Diplomas.

Tonya made the process a really positive experience and it was really refreshing to talk to someone so knowledgeable and understanding.

Tonya has also inspired me to think of future courses.

I would recommend the RPL process to anyone who is currently working in the field and not to be hesitant about it!

It's great to be recognised for your hard work!

Thanks

Fiona Allen

I work full time and frequent travel interstate in my role. So enrolling in two Certificate IV courses with First Choice College I knew it would take dedication and commitment to complete.

Initially I thought I would never enrol in an online course as it wouldn’t deliver the level of knowledge I was seeking. However I was more than impressed by the training environment First Choice College offers.

The learning portal is so clearly laid out and easy to navigate enabling you to move between modules easily and fluently. The course content was presented well and questionnaires and summative assessments broadened your course knowledge by requiring you to research and access regulatory and industry based information.

Whilst being an online course I was impressed by the level of services provided by support staff and the efficiency of services to assist in progressing the course flow and provide guidance on processes and the portal system.

The level of guidance, assistance and direction provided by the course trainer was second to none. Booking one on one time, or calling into virtual classrooms provided opportunities to gain valuable feedback throughout every stage of the course.

Overall I found the First Choice College education experience well structured, professional and current with legislative and industry requirements. As a result I am returning to undertake the Diploma in Workplace Health and Safety knowing that I am receiving a balance of theoretical and practical experience at my own pace in an easy to use virtual environment.

Janine Eaton

I’ve just completed my dual qualification of BSB40215 Certificate IV in Business and BSB40515 Certificate IV in Business Administration. The dual certificate program was a great way to strengthen and add to my existing skills and knowledge, the assignments were interesting and challenging and very comprehensive. First Choice College were very supportive throughout the journey; the staff were compassionate and empathetic with my personal circumstances and encouraged me to continue to completion. I would like to thank all the First Choice College staff particularly Kylie in Administration with all of their assistance and to Senada who gave continuously encouraging feedback which helped provide me with the motivation to cross the finish line and was very much appreciated. I highly recommend First Choice College for their online learning experience and their investment in their students.

Casahn Hankinson

I recently completed a dual qualification Certificate 4 in Business and Business Administration with First Choice College. Having studied via long distance learning previously, I am in the position to recognise the challenges and compare my experiences. From the get go, communication with First Choice College was direct and easy, so I felt confidence in the educator I had chosen. I found that additional support from my trainer, Jacob Shaw, was only an email away. As a busy mum, this efficient communication paired with flexibility was priceless. The cost of the course was excellent and the course material was thorough, allowing me to gain a strong understanding of the skills and knowledge I was seeking. I operated a business prior to this course, and can guarantee there were skills within the coursework that reinforced my current abilities and others that were new and highly beneficial. I would choose to study with First Choice College in the future and highly recommend them to other prospective students.

Grace

From the time I first began to search for an RTO to endure further study and sought for information from First Choice College, I was impressed by not only the course fee which was on sale, but by the efficiency with Kylie in administration. From both phone calls and emails returned within the hour to her friendliness, I was excited to engage in study from day one.

When it came to completing the modules, trainer and assessor Barb couldn’t be more supportive and knowledgeable, adapting the learning material and providing ongoing guidance in order to develop an understanding for the requirements of the unit.

There truly was zero fault in all area of operations that I had to associate with. Thank you First Choice College, you went above and beyond and I know that whenever I review my resume or reflect upon my experience with your entire organisation, I will always have a very positive and grateful outlook!

Nicholas Amoroso

I have just completed my dual diploma of Business and Leadership and Management with First Choice College and found it to be presented well and educational. I would like to thank Kylie Yeo for her help and support throughout the year, very professional and prompt to respond. Thank you Kylie and I definitely recommend this training to anyone.

Keith Page

I recently completed the Diploma of Project Management through First Choice College and was very pleased overall with the experience. The course content was well presented, and the assignments were both interesting and challenging. Being able to work at your own pace was a definite bonus as I was able to fit my studies in to suit my schedule.

I found the college to be most helpful throughout the course and they were particularly accommodating when I needed to take time out for medical reasons. Fortunately, I did not need to use the extension that was granted.

Finally, I would like to personally thank Kylie Yeo for all her assistance throughout the course. Right from day one until now Kylie has always been extremely helpful and efficient.

If you are looking for a flexible way to achieve your BSB51415 diploma online, I would not hesitate to recommend First Choice College.

Elza Chantler

Hi Barbara

You are a complete Angel!!!

I have just read my results!!! I am so very pleased, after a long year and some I have finally finished!!!

I wrote this before, but want to say again, you have made this journey of mine easy, the days I thought I was going to give up, somehow by the way you assessed, the words you chose for feedback and our telephone conversation, you made me continue, made me feel like I wanted to finish!!

For the bottom of my heart, I would like to thank you so much for everything you have done as my assessor, mentor, motivator, and angel!!!!

Thank you! Thank you!! Thank you!!

Kind wishes

Mark Hunt

Hi Kylie, Thank you very much that is much appreciated. Thank you also to First Choice College, I have found everyone I have dealt with so helpful over the period of my course. I will definitely recommend First Choice College to any of my friends or associates who may be interested in doing further study. Thanks again

Rohan Perera

I would like to take this opportunity to thank the First Choice College for offering a comprehensive study program in Project Management and all the course assessors including you Suzanne, for your time and efforts in the student competency assessment process.

Travis Terracall

Hi Ahmed,

I have just submitted my final assessment, I am just sending this email to thank you for being my trainer/ assessor. I have found you to be quick in assessing and consistent.

Ben Watson

To whom it may concern,

I would like to congratulate Ahmed for his knowledge and ease of teaching during my course.

He has made the process easy and would recommend him to other potential students.

Ahmed has gone the extra mile to assist me with my personal development.

Thank you

Nicole Blake

My experience with First Choice College was very positive. I found the portal and setup easy to access and use, the reading material was well presented and the requirements for submitting my work was great and I had no issues. My trainers were accessible throughout the course and my questions answered thoroughly. I felt supported and this enabled me to complete my course ahead of schedule. I would recommend First Choice College to others as a great online learning school.

Samuel Aleer

I enrolled in the First Choice College without prior knowledge of who I will encounter throughout my 12 months, but as soon as my enrolment was completed, everything was right on spot. The team at First Choice College were amazing and incredibly helpful. I joined First Choice College mainly to advance my knowledge in Work Health and Safety. The course was excellent and fantastic. I really enjoyed working with everyone, from receptionists, administrators and course instructors whom I have interacted with during my time at First Choice College. I would recommend anyone investing your time in doing this course as you will have much needed support to make it through your studies. You are all legends and thank you all for helping me to complete my Certificate IV in Work Health and Safety.

Cody Storer

Hi FCC,

Just wanted to provide some feedback on my experience, while completing my Project Management Diploma with First Choice College.

It has been a truly enjoyable experience. The support I received from the trainer and the administration team was amazing through the entire process. The supporting material and assessment layout was also great and easy to navigate.

The team was also very flexible with regards to my availability due to both working hours / rosters and the time difference of 2 hours being in Western Australia.

I cannot thank the FCC team enough for the support and guidance provided throughout the course and will be recommending FCC to my colleagues and friends.

Emma

Hi Barb!!

Am super excited to have finished this course!! But just wanted to thank you again for your help and encouraging words whilst marking my work!

As I said before, it has made the world of difference to my study!

Samantha Garrad

First Choice College is the one stop learning shop for any and everyone. I am heavily dyslexic but I knew I had a passion and wanted to learn it... I applied for the WHS certificate 4. I remember the butterflies in my tummy getting my first modules. Feeling a little unsure and overwhelmed from my school years of falling behind my class and struggling to understand and keep up. I finally thought just pick up the phone and ask questions. What I was greated with was amazing kind staff at the ready to help and teach. The warmest understanding team of professionals with the best positive attitude you can have. My confidence was so strong after talking with my trainers I was able to have a new understanding on education. Like a seed my mind had the perfect condition to grow stronger, warmth, kindness and compassion and now have confidence in my own style. To know that it's ok to think differently and be supported through any learning style is amazing. For every person who knows they want to learn but feel overwhelmed by the any learning difficulties... First Choice College can help you achieve your maximum potential with easy and professional development learning skill set being talked. The training I received ment I needed some one on one time with my trainers on the phone, again slam dunk. If I left a message with my trainers it was a quick response. My work was always marked quickly and any resubmitted work was explained to me. The portal is great for a confidence booster letting you know how much you have progressed. So give it a go. You owe yourself a amazing confidence booster experience in first class education with First Choice College. Thankyou to everyone. Kind regards as always,

Linda Maher

First Choice offers an affordable and excellent way to achieve the certificates needed in either running your own business or obtaining employment. The delivery method is excellent, with each unit available online and once completed, you simply hit the ‘submit’ button. The assessors then mark your work and message you back with comments, any questions that needs to be reviewed, etc. As you are nearing completion of a unit, the next one is released to you so you never have to wait around for marking – you can move straight into the next unit. I found the course material challenging at times, but in a good way. Some material was familiar to me; some was not, so there was a great balance of the familiar and the new. I loved how each question in the units were completed online and you could easily see how far you were into the unit – as it showed 40% complete, 60%, etc. I learned a great deal from the course(s) and found the admin staff and the assessors to be friendly, approachable, and available when I needed to ask questions.

Kerrie Ives

Hi Kylie and Happy New Year 😊

You have been fantastic in supporting and facilitating the process in gaining my Qualifications from Initial enquiry, enrolment through to providing required RPL Kit.

Nothing was too much trouble, you have a very positive, upbeat and engaging persona and your response times on any queries or requests I had where exceptional. I have utilised many Online Programs and Companies in the past and can confidently say that the Admin Services you provided are second to none.

You are a great ambassador especially in creating a positive first impression, and as a result I would not hesitate to recommend First Choice to others.

I wish you all the best in the future,

Brandon Chegwidden

I am currently completing the Certificate IV Work Health and Safety course with First Choice College and I am about 80% through this course.

I am impressed by the very high quality of the course resource materials provided by First Choice. They are thorough and complete and very easy to navigate your way through the subject matter.

The assessors and staff are very friendly and are clearly highly industry experienced and very willing to help participants work through any questions or problems.

I can highly recommend this RTO to anyone wishing to obtain or upgrade their industry qualifications and genuinely learn valuable information while doing that.

Beth Wallington

I applied to First Choice College to gain further knowledge and skills in the workforce, and to strengthen my resume with a Diploma of Project Management. As a busy, single working mother with 2 children, the college provided me with the flexibility and support I needed in order to complete the course in alignment with my busy lifestyle. Trainers were incredibly supportive and the course content was structured in a way that was easy to understand and get through. Will definitely be looking to this college if I need to undertake any further courses in the future.

Brittany Fry

Enrolling has never been so easy, you immediately gain the support needed if necessary and the team is always there to help with any queries you may have along the way. The team also provides great motivation and enthusiasm. I have already gained so much knowledge from the certificate III in business and administration and look forward to completing it.

Tracey Thompson

Can I just say how incredible you guys are to deal with. Anytime I have had a question or issue about anything, no matter who I speak to is always so helpful and prompt in their responses.

Everyone should know that they are doing a great job.

Brody Cook

Throughout the last 12 months Jacob Shaw has provided me with not only valuable assistance but some much appreciated encouragement. My completion of BSB41415 Certificate IV in Work Health and Safety can be greatly accredited to the ongoing support I have received from Jacob and the First Choice team. Jacob has always addressed my enquiries in a professional yet personal manner, whether it be by email or over the phone. I would not hesitate in recommending First Choice to anyone who is seeking to upskill themselves.

Karen Hewett

Thank you so much for making my day, my week, my month and my year!! I was getting a little concerned that I would run out of time to complete 3 units in a month if I was not successful with my RPL. I am one very relieved and thankful student. Thank you.

Rochelle Spano

First Choice has given me more than I had expected from an online course. I have learnt so much and enjoyed completing every unit as it provides necessary and relevant information that I need in a Business Administration environment. My trainer Jacob has been a fantastic help throughout the course and easily available to answer any queries.

Prachi Raninga

I am really pleased and satisfied with the support & knowledge I have received from First Choice. I would like to say that the reading material was very detailed and the questions and projects were very informative and I have learnt a lot. The trainers have been amazing and supportive. I am pleased with the guidance I have received from the trainers.

I would highly recommend First Choice to anyone :)

Thanks heaps once again!!!!!!

Ashlea

Having chosen to pursue RPL my Diploma in Management through First Choice was by far the best choice. The team were extremely professional, efficient and meticulous throughout the whole experience. I thoroughly recommend this RTO to anyone wishing to commence training or RPL previous study!

Cynthia Tawil

Claire Milne

Great course content, ease with online access and support from staff. Highly recommend First Choice to complete your online study with.

Oleg Trofimov

Juliana Chiruta

Hi Sam,

It was an incredible journey. I enjoyed the course and I won't hesitate to recommend First Choice College as a trainer provider.

Best Regards

Liz O’Meara

Andrew Glykidis

Jane Quigley

Rekha Koshy

Emma Groom

Daryl Floyd

Sarah Russell

Harsimran Kaur

Andrew Glykidis

Barb Schmaling

Molly Willsher

Tanya Holloway

Roshni Chawla

Beth Eaton

Fiona Allen

Janine Eaton

Casahn Hankinson

Grace

Nicholas Amoroso

Keith Page

Elza Chantler

Mark Hunt

Rohan Perera

Travis Terracall

Hi Ahmed,

I have just submitted my final assessment, I am just sending this email to thank you for being my trainer/ assessor. I have found you to be quick in assessing and consistent.